July 25, 2008

The genetic code of performance

Four universal forces are at the root of the laws of the universe.
Four nitrogenous bases form the genetic alphabet of life.
Similarly, four universal mechanisms underlie the performance creation process. They constitute the genetic code of performance.

1. INTERDEPENDENCY
Far from being independent, performance criteria form a network of complex interactions : more or less direct, non-linear, variable in time.

2. TRANSVERSALITY
Alone, no unit (division, department…) can control « its » performance. Performance is impacted by other inside or outside company players, upstream and downstream of the process.

3. ACTOR'S STRATEGIES (collective behavior)
The overall framework in which people work (strategy, organisation, partnerships, policies, management patterns, IT, steering tools…) creates a field of forces (objectives, constraints, resources) which leads to actor's strategies, that is tendency to a collective behavior of every category of actors. Actor's strategies play a regulation role of the system, which always has a cost.

4. HUMAN FACTOR (individual practices)
Whatever the quality of the overall framework within which they operate, individual players have their own interpretations and practices of that framework, thus impacting performance.

In themselves, these mechanisms are neither good nor bad. According to their layout, they produce negative or positive effects, which turn up into vicious or virtuous circles.

In themselves, these mechanisms are neither good nor bad. According to their layout, they produce negative or positive effects, which turn up into vicious or virtuous circles.

Although they are well known, these mechanisms are not taken into account in our management practices and the monitoring tools.

To understand the dynamics of the performance makes it possible to reduce their negative effects and to benefit from their beneficial effects.

The Performance Tree aims this generic purpose :
TO UNDERSTAND THE CONSTRUCTION OF THE PERFORMANCE.